Last night I tried to order a few items from Nile Corp -- some new tray liners and some trays. When I hit 'submit' nothing happened -- no confirmation -- and then I got a weird page -- saying that the test failed. I went back to tracking and it had my number but said 'unavailable.' So I thought that indeed this didn't go through.
Today I called Customer Service. Apparently they did send a confirmation (I still haven't received it.) When I stated I didn't receive it, I was told numerous times that it was sent. Period. The end. There was no - let me apologize for the confusion and try to clear it up -- it was 'we sent it' -- rudely and with anger. I asked for the supervisor and was told she was the manager and she apparently has no one above her -- I guess that gives her the right to be mean to customers. She told me to check 'junk' - not there. Again - I was told and told the confirmation sent.
She was so rude I cancelled the order. I then tried to get into my account to see 'tracking' and it said that I had to fill in information as a new customer. Done. Just Done. I wrote them -- and told them to apologize. I received a letter back saying we do apologize but ... the letter should have stopped at we do apologize. The email again said we answered her email (I received an answer AFTER sending off my second email) and we DID send you a confirmation.
I told them that their total lack of customer service was going to be written about ... it is totally ridiculous in today's world to not listen to people and try to 'fix problems' -- but instead reflect the company in such a negative light. It is worth paying more by ordering at another company that treats me with respect then to order from a company that is totally out of control in their customer service department. I did write back -- and told them that I shouldn't have to be the person to tell them to apologize ... and sending my order (under $30) gratis would have gone a long way.
My opinion -- don't buy from NILE CORP.
Comments
Friends,
I just happened to run across this discussion thread and felt that I needed to post on the positive side--for fairness. I have purchased pieces for several years from NileCorp (display boxes, earring cards, display forms, tray inserts, and more). In the time I have been dealing with them, they go out of their way to be helpful. Pricing is great and the assortment is wide-ranging. I have had a very few things arrive broken and in each case the customer service representative said they were sorry for the problem and immediately shipped a replacement for No Charge. When I ask about returning the broken piece, they tell me to donate it to Goodwill. They do not even want it back. Although I have offered to provide pictures, they tell me "No pictures are needed-we trust you/"
My experience with NileDorp.com has been nothing but positive.
It has been said, "We judge others by their actions and ourselves by our intent." I am not making an excuse for the behavior you experienced, but perhaps there is another explanation that would make the behavior more palatable. Perhaps the previous customer was just screaming at her. Perhaps she just experience person bad news. Or, perhaps she is just a rude person--I don't know. The people that I have worked with for over five years have never behaved in this manner and are always both, professional and kind.
Just another experience,
Lois
Sounds like the general state of affairs in Australia - for the most part we have shocking customer service down here. Very much "I'm doing you a favour even taking your order/talking to you" etc. So frustrating. When you find someone with great customer service its worth paying a little more!
You can now buy this kind of thing at Michael's Craft stores of maybe a Hobby Lobby too. Hope this helps.
Had a sort of similar problem with a small Co. that custom built Field Painting Boxes. I was promised delivery be a certain date( Needed the box for a painting trip ), the date was passed , called the guy told him to cancel my order, and that I was getting one from another co. he sent the box anyway 4 weeks late. I called him and said if you want your product back to contact me with the return shipping paid. then Called American Express to dispute Got my Money refunded and he never called to arrange for return sooo, I kept a $250.00 Plein air paint box. Really, How some people run their businesses.
i agree-- this was just for jewelry liners and a bracelet 't' -- but we don't have anyone local who sells these.
Nile Corp, the Walmart of the Jewerly Display biz. That is why I try to buy locally, any change I get. I have a local store that is very happy to special order items for me, even if they don't carry the item normally. They do it with a smile. They might charge a little more, but I never get any hassle from them. That is worth more than saving a few dollars!
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