This was the first of three winter-season Howard Alan shows in Delray, an Atlantic coast community just north of tony Boca Raton. HA will be back for two days right after Christmas (Dec. 26-27), in Boca on January 8-9, and back in Delray the following weekend (Jan. 15-16). Patty Narozny's HotWorks show comes in to Boca the following weekend. Allan is bringing a craft show to Delray in mid-February. Then there's a breather before the well-known, locally-run Delray Affair show on April 16-17.
Attendance was pretty good at this show. The streets were active, if not packed...and people even came back out on the street several times after Sunday squalls moved through the area (which shows me that they're interested in being there, not just trying to find a way to pass the time).
Which led to an increasingly common dilemma: Visitors were unfailingly pleasant and appreciative, but there didn't seem to be much energy around actually buying anything--particularly at moderate and high price points. Artists with large canvases and few or no reproductions were having a tough time. I had several customers offering to pay cash for small ($20) prints, but when I managed to offer them add-on sales that boosted the tab to $40 or $50, they switched to credit cards. I didn't have any cash customers at all until mid-day on Sunday.
One of the most common questions I fielded was: "Are you coming back for ?" And for most of the weekend, I responded the way I always have: I took their question at face value and talked with them about my schedule, or asked them which show they were planning on. But sometime Sunday morning, as I pondered that question, I thought of Einstein's quote: "Insanity is doing the same thing over and over and expecting different results."
So I paused, smiled, and responded: "Honestly, I'll make the decision on that show based on the results of this one. And right now, I'm very much on the fence. So how can I help you today?" Two minutes later, the customer walked out with a decent-sized print. And later that afternoon, a similar response kept the customer engaged, and eventually netted a sale of two large canvases that saved the weekend for me.
The lesson for me is: When we artists are presenting work to under-funded customers in overworked markets, we need to think not just about the quality of our art, our display, and our email marketing, but also about how we respond to questions we've heard a thousand times before.
So, some points to ponder:
What kind of questions do YOU hear that cause you to go on "autopilot", like I did?
And what can you do or say differently in order to create opportunities to buy today?