we were having problems weekend before last, on staurday, october 5.
we were in manhattan at crafts on columbus. and it wasn't only us as a customer told me they had purchased something at other side of fair and that crafter had problems too. the guy next to me, besides being a crafter husband was an ex apple store tech and we figured out that it wasn' our euqipment, or even our connection source (he had at&t and i verizon) but a square problem. meant to check with them as to why, we even thought it might hae to do with apple upgrading their system. our solution was cash and checks, temporarily. and to think of it, he (this ex apple tech) took one sale for us.
was your problem the same weekend?
my solution would be to get a second source, like quicken or the paypal one and use every once in a while to keeep it current. what is your solution?
Comments
Has anyone had problems with extremely slow log-on and processing with Square or other credit card swipers? I had a swiper from another company, and found I could log in and use it instantly almost any time EXCEPT weekends (which is when I make all my sales at art fairs). On Saturday and Sunday afternoons, it could take more than 40 seconds just to log in, and longer than that to process a charge. On several occasions it timed out and dumped me back to the initial sales screen and required me to swipe the customer's card again (which makes people really nervous thinking they may get charged twice). I use an iPad and each time I seemed to have a good connection (either wi-fi or 3G/4G); I could log on to websites like Amazon or eBay instantly, for example. This makes me think my processor's server was overloaded, and I am wondering if others have had this experience with different devices.
This is Mike From 1st National Payment Solutions. www.1nps.com Connie asked me to jump in here and try to help. If I can be of any assistance please let me know. mike@1nps.com Toll Free 877-964-1622. Please understand these no monthly fee deals are not the most cost effective way to go. Its a fact that you do get what you pay for. Having 24/7 live US based service and support combined with advanced technologies is well worth the 8-10 dollars a month we charge. Plus our swipe rates bury the 2.75% rate. I will re-analyze their agreement to see if any of you with frozen funds have any recourse but you need to understand they are not doing any underwriting and approving all types of accounts. Because of this their risk is very high and to mitigate that risk their contracts and ability to freeze funds and hold must be iron clad.
Does anyone know the governing body for a company like Square? They will not contact me and they have nearly $2k of mine sitting waiting to be deposited.... They just wont deposit it and they wont email me despite dozens of emails asking for help over the past 3-4 weeks.. SOoooo frustrating! There must be some recourse when they, for lack of a better term, steal money from us.... Thoughts or ideas?
I was in Balls Falls Ontario doing a art fair and had problems all 4 days Fri-Mon. It is difficult to do sales when your arm is up in the air trying to get a connection...but we got thru it. I thought it was the area we were in but I guess not.
Sunday in Maplewood, NJ there were at least 2 vendors who were having trouble with Square, although I did not as I did the update as per Square's email. I've signed phoneswipe, just now, just in case. Thanks for this info.
If you have updated to ios 7, that could be your problem. I had an issue with my Square three shows ago, and lost a 300.00+ sale. I had updated to ios 7 on my iPad the night before, and had not updated Square as well, so they were not in sync. A different issue with my Square prompted me to order 2 more so that I will have another on hand.
I have PayPal and have not had a problem.
I share your concerns about privacy. When I get the email for the receipt I ask the customer if I can add them to my mailing list. For the few that say no, I make a note to myself not to add them. Another thing that you can do with Punchey is export your email list to an Excel program and then drop that into what ever mail program you use, like Mail Chimp (my fav) or Constant Contact (I assume.)
And one more thing about Punchey... They send a survey to every customer after the receipt is emailed. I have been amazed and delighted by all of the people who take the time to respond with really lovely feedback, both about the work, and meeting me. You can post these comments (first name only) on facebook if you want, so more good exposure for you!
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