We were at the Ohio Sauerkraut Festival in Waynesville, Ohio, and all set up... everything a go. Cell phone had 4 bars, square was up and running until about 11:30am when the entire bunch of us (440 artist vendors) lost internet and ability to run credit cards. In fact, i lost everything but texting capability. As we scrambled to rethink our processes we all realized this was an outage, or an overrun of the bandwidth of the internet provider/ cell towers. Througout the entire weekend we experienced ups and downs. Oddly, after leaving Waynesville our cell phones returned to normal function, and all of the pended credit card transactions went through.
So my first question is - has this happened to you?
Second question - what is your backup plan? Do you go to paper, and process the transactions when the system comes up?
