I'm updating the Square discussion, as I am concerned about how it and the company performs over time. I talked to my current provider and they were (predictably) full of doom and gloom about the Square.
1. One thing he said was that the Square won't hold up, its ability to read cards is limited and it can take repeated swipes to get it to read a card.
2. He mentioned that the company won't protect in case of fraud. Any problems with stolen cards, charge backs, customer complaints, etc?
3. How is customer service if you are in a pickle at a show and need help?
4. And the final thing was will the rates stay the same, or now that the Square has so many sign-ups will the Square start upping the rates?
Right now its a shiny new thing & I am mighty tempted to get one, but my provider has been a good one and I don't want to throw him out until I know this Square really really works.
Since most of the replies on the other Square thread are from new Square users I wanted to see what people who have used it over several months & shows-over a year, now think of the Square and the company?
Any long time users out there?