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I realize that a lot of you are in the queue to receive the new Square EMV enabled reader. There are actually two options; 1) For $49 you get the EMV enabled contactless + chip reader version, can be used with ApplePay, 2) For $29 just the EMV chip card reader and swipy version. You must read all the way down on the Square site to see the less expensive version. But I digress...

The update, got my first $29 version used it extensively at Rio Grande, worked fine (as long as I remembered to charge it each day). Brought it to Tempe for the fall show and, for some stupid reason, during the show I squeezed it at one point and then found it wasn't working anymore, was that coincidental? By the way, the unit was taking a long time to charge, and not holding a charge for very long, prior to my squeezing incident so I suspect there was something going afoul with it anyway. My iPad informed me that the unit was defective. Hmmm,

Good news, when it doesn't work they send you immediately to the warranty/replacement link where you can have it replaced for free***Beware***you MUST send the old one back within 14 days of receiving the new one or you WILL BE CHARGED for the replacement, so don't dwaddle!

Got the new one today, plugged it in out of the package and it wasn't working...called Square support and the helpful lad on the other end of the phone informed me that indeed these new readers are quite sensitive and are made to break, can't remember his explanation but had to do with some agreement or other. He couldn't understand why it wasn't working just from shipment and handling as they are not THAT sensitive.

Moral of the story, when you get yours treat it kindly!

Views: 3156

Comment by Roxanne Coffelt on December 17, 2015 at 10:17pm

I wonder if the $49 will work any better.  I haven't ordered mine yet but decided to go with the cheaper one.  Now I'm not so sure.

Comment by Robert Wallis on December 18, 2015 at 12:41am

I'm still waiting on mine. I'm glad I'm not holding my breath.

Comment by Oscar Matos Linares on December 18, 2015 at 10:24am

I am waiting for the wireless version to come out. I had to send my 29 version back three times and I think the current one is not working well neither.

Comment by steve appel on December 18, 2015 at 10:38am

i see now they have a charger with the new wireless one anyone get the charger.  seems like the company would work out all the bugs before distributing the charger   i have not gotten mine either but going to keep the small one that plugs into iPhone as backup.   and what is really interesting i heard is square is going public,  yes on the stock exchange.

Comment by mendy marks on December 18, 2015 at 10:40am
I ordered mine from Best Buy in September and have been using it without difficulty since October. I got the $29 version.
Comment by Greg Little on December 18, 2015 at 10:59am

My $29 reader has been working fine since i received it several months ago.  I do find that even when charged fully on the previous night it will run out of juice the next afternoon unless unplugged after each use. I guess the battery has to be extremely tiny to fit in that little booger.

I can charge it while plugged into my ipad only if the Ipad is out of the protective case with the external keyboard I always keep it in.

Square seems to be taking forever to ship the bluetooth reader. They said it would start shipping in the fall...I guess we have to wait for fall to arrive. I could charge the bluetooth one and keep my ipad in its keyboard/case.

Comment by jeanne cherry on December 18, 2015 at 11:53am

my first one didnt work, and while yes, they were wonderful about replacing it, the replaclement one didnt work either.... quite frustrating.

Comment by Barry Shandler on December 18, 2015 at 2:57pm

I  immediately ordered the free one and also the $29 version when they were offered.  I have not yet received anything.  They say they will cover you if you get in trouble using the swipe version in the I pad.   I wouldnt bet my life on this and you may need a bunch of laywers.


 I have since then talked with two seperate older parents of "The Square" employees at shows..  It appeared to me that the company was dedicated to never have a live telephone help line, was staffed by young college grads dedicated to building business fast and then getting out quickly with a pocketfull of money, and  that the people have no clue of what product quality or user friendliness is. The perfect internet business plan.

It may be wise to order not one but an additional two spare readers.  

Comment by Kathy Ross on December 18, 2015 at 3:56pm

what do you think about payola's swiper. Ive been using Sage for years (thru Roam Data). Is the EMV reader that important? I know you are potentially liable if you end up with a stolen card but that NEVER happens anyway....

Comment by Kathy Ross on December 18, 2015 at 3:56pm

oops my computer made me say payola instead of PAYPAL


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